SOUL BOX terms and conditions

Seller

HoReCa solution s.r.o., Adamcova 1209/7, 635 00 Brno, company ID 29369355, VAT ID CZ29369355, Commercial Register C 75718, Krajský soud v Brně.

For orders, withdrawal and complaints: soulbistro.info@gmail.com or write to the registered address above.

Ordering and the contract

Select goods, a date and collection or delivery, enter your details, then check and correct them before submitting. A contract is concluded only when our team confirms your order. Receipt of the form alone does not conclude a contract. We confirm by email or phone. We confirm any new offer made during our outgoing call by email; consumers are bound only after electronic or written acceptance. We send the contract and terms by email.

The catering form is a non-binding enquiry. Menu proposals and prices are discussed individually.

While the website identifies the offer as a sample, goods, prices and rules are examples. Submitted orders are test orders and will not be fulfilled.

Prices and payment

Customer prices include VAT. Sample prices are not an actual offer. We accept no online payment and require no advance payment when you submit an order. Payment is agreed when we confirm. Company orders are invoiced afterwards.

The total price, including delivery, and payment method must be agreed before binding confirmation.

Delivery and collection

The website describes delivery in Brno and the surrounding area. Exact boundaries, fees and lead times remain unconfirmed; sample time windows are not binding.

Collection venues include Soul Bistro, Jakubská 9; PARQ, Moravské nám. 10; MOLO, Rullerovo nábřeží; Točna, nám. 28. dubna, Brno-Bystrc. All are in Brno.

The specific place, availability, date and delivery charge must be agreed before binding order confirmation.

Cancellation and withdrawal

Email us to request a change or cancellation. Cancelling a confirmed order beyond statutory rights requires agreement.

Consumers have no 14-day withdrawal right for goods that deteriorate rapidly or have a short shelf life under Section 1837(e) of the Czech Civil Code, or catering arranged for a specific date under Section 1837(j). This exception does not automatically cover entire orders or all drinks and extras. Rights concerning defective goods remain unaffected.

Withdrawal for other goods

For goods outside statutory exceptions, consumers may withdraw without reason within 14 days of receipt. Send notice in time by email or post to the seller. You may use the form below.

Send goods back within 14 days of withdrawal; you pay direct return costs. We refund payments, including the cheapest standard delivery, within 14 days of withdrawal, using the original payment method unless you agree to another method at no extra cost. We may wait for returned goods or proof of dispatch. You are liable for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning.

Withdrawal notice template

To: HoReCa solution s.r.o., Adamcova 1209/7, 635 00 Brno, soulbistro.info@gmail.com.

„I withdraw from the contract to purchase these goods: [goods]. Ordered on: [date]. Received on: [date]. Consumer's name: [name]. Consumer's address: [address]. Date: [date]. Consumer's signature: [only if sent on paper]."

Liability for defects

We are liable for defects present on receipt and appearing within two years, accounting for food’s usable life. During year one, defects are presumed present on receipt unless incompatible with the goods or defect. Choose free repair or replacement where feasible and proportionate. A reduction or withdrawal is available for refused, failed or clearly unattainable proper remediation, recurring or serious defects; insignificant defects do not permit withdrawal. We reimburse reasonable costs of valid complaints.

Complaints

Report defects by email or at our registered address. Identify the order, defect and remedy requested. For food, we recommend reporting promptly; this does not restrict statutory rights or introduce a shorter deadline. We also accept complaints at any of our establishments whose product range allows this.

We provide written confirmation of receipt and resolution. Consumer complaints, including removal of defects, are resolved and the outcome communicated within 30 days unless you expressly agree to a longer period. If that deadline expires, you may withdraw or seek an appropriate price reduction.

Out-of-court dispute resolution

If we cannot resolve a consumer dispute together, you may contact Česká obchodní inspekce, the Czech Trade Inspection Authority, for out-of-court resolution. Information and applications: www.coi.cz.

Allergens

Items show allergen numbers with corresponding names. In the sample catalogue, these details are also examples. Actual allergen information for each item must be available before a real order is concluded. For an individual catering proposal, refer to the proposed menu.

Personal data

Our privacy notice explains processing for orders and enquiries.

Effective date

Version for 7 November 2026. The Czech version prevails.